If you have issues with viewing a specific email (links don’t work, attachments aren’t displayed, etc.), please follow the steps below.
- Open Spark Settings.
- Click Support and enable the Detailed Logging toggle.
- Open the email which isn’t displayed correctly.
- Click Message > Reparse on the Menu Bar on Mac or Message > Reparse on the Title bar on Windows.
- Open this email again. If it still looks corrupted, select Message > Send message data.
- In your message to our support team, describe the issues you have with this email.
- Click Send and we’ll get back to you soon.