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    Cannot Send Emails

    If you are experiencing issues with sending emails, make sure your network connection is stable, and you have a strong signal. If you use Wi-Fi, please try connecting to another network to see if it resolves the issue.

    After sending an email, please don’t immediately quit Spark. It supports the Undo option, which is available for 5 seconds after you press Send. The app actually sends an email only after this timed delay. This is by default; you can also customize the Undo Send Timer. 

    If your email is stuck in the Outbox folder and the solutions above don’t work, please contact our support team and provide detailed app logs to speed up the investigation.

    Mac Windows Android iOS

    Here are the instructions for Mac:

    1. Open Spark Settings.
    2. Select Support and enable the Detailed Logging toggle.
    3. Send a test email and wait for it to appear in the Outbox.
    4. Open Spark Settings > Support again.
    5. Select Send Diagnostics Information.
    6. A new email window with the attached logs will appear. In the Subject: line, write “Cannot send emails.”
    7. Let us know the subject of the email in the Outbox.
    8. Save the email to Drafts and send it to us from another email application.

    Here are the instructions for Windows:

    1. Open Spark Settings.
    2. Select Support and enable the Detailed Logging toggle.
    3. Send a test email and wait for it to appear in the Outbox.
    4. Open Spark Settings > Support again.
    5. Select Send Diagnostics Information.
    6. A new email window with the attached logs will appear. In the Subject: line, write “Cannot send emails.”
    7. Let us know the subject of the email in the Outbox.
    8. Save the email to Drafts and send it to us from another email application.

    Here are the instructions for Android:

    1. Tap the menu icon   at the top left.
    2. Open Settings > Support > and enable the Detailed Logging toggle.
    3. Send a test email and wait for it to appear in the Outbox.
    4. Open Settings > Support > Diagnostics > Send Diagnostics Information.
    5. A new email window with the attached logs will appear. In the Subject: line, write “Cannot send emails.”
    6. Let us know the subject of the email in the Outbox.
    7. Save the email to Drafts and send it to us from another email application.

    Here are the instructions for iOS:

    1. Tap the menu icon   at the top left.
    2. Open Settings > Support > Diagnostics.
    3. Enable the Detailed Logging toggle.
    4. Send a test email and wait for it to appear in the Outbox.
    5. Open Settings > Support > Diagnostics > Send Diagnostics Information.
    6. A new Mail app window with the attached logs will appear. In the Subject: line, write “Cannot send emails.”
    7. Let us know the subject of the email in the Outbox.
    8. Send the email, and we’ll get in touch to help you.
    Note: The logs you send us may contain sensitive personal information, so we encourage you to review them before sending. We will, of course, treat logs as confidential information, never share them with third parties, and retain them in accordance with our Privacy Policy. 
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