If you can’t download Spark or have issues with updating it, please check the instructions below.
Spark doesn't install
If Spark can't be downloaded, first of all, please make sure your device meets the following requirements:
- macOS 12.0.0 or later
- 64-bit processor
If there are issues with downloading the app from the App Store, here are Apple 's recommendations.
If the Spark app can't be downloaded, first of all, please make sure your device meets the following requirements:
- 64-bit Windows version 10 or later.
If there are issues with downloading the app from the Microsoft Store Play Store app, here are Microsoft’s recommendations.
If the Spark app can't be downloaded, first of all, please make sure your device meets the following requirements:
- Android 8.0 and up
If there are issues with downloading the app from the Google Play Store app, here are Google’s recommendations.
If the Spark app can't be downloaded, first of all, please make sure your device meets the following requirements:
- iOS 16.0 or later
- iPadOS 16.0 or later
- Watch OS 7.0 or later
- VisionOS 1.0 or later
If there are issues with downloading the app from the App Store, here are Apple 's recommendations.
Issues with updating Spark for iOS in the App Store
If Spark doesn’t update in the App Store, here are Apple 's recommendations on this issue.
If there is a new Spark version, but it is not available in the Updates section, we’ve noticed that the following steps might come in handy:
- Open the App Store app > search “Spark” > pull-to-refresh the page > tap Update, if it doesn’t help >
- Restart the App Store: log out of and log back into your App Store account > search “Spark” > tap Update, if it doesn’t help >
- Restart your device > Open the App Store app > search “Spark” > tap Update, if it doesn’t help >
- Delete Spark and install it from the App Store.
If you continue experiencing issues with updating the app, please contact Apple Support.
If it has been changed, please delete Spark and download it with your current Apple ID (the latest version of Spark will be installed automatically). Please note that you should log in to Spark with the same account as you did before.