Issues with installing or updating Spark

If you can’t download Spark or have issues with updating it, please check the instructions below.

Spark doesn't install

If Spark can't be downloaded, first of all, please make sure your device meets the following requirements:

Mac Windows Android iOS

Here are the instructions for Mac:

macOS 12.0.0 or later
64-bit processor

If there are issues with downloading the app from the App Store, here are Apple's recommendations.

Here are the instructions for Windows:

If the Spark app can't be downloaded, first of all, please make sure your device meets the following requirements:

64-bit Windows version 10 or later.

If there are issues with downloading the app from the Microsoft Store app, here are Microsoft’s recommendations.

Here are the instructions for Android:

If the Spark app can't be downloaded, first of all, please make sure your device meets the following requirements:

Android 10.0 and up

If there are issues with downloading the app from the Google Play Store app, here are Google’s recommendations.

Here are the instructions for iOS:

If the Spark app can't be downloaded, first of all, please make sure your device meets the following requirements:

iOS 16.4 or later
iPadOS 16.4 or later
Watch OS 7.0 or later
VisionOS 1.0 or later

If there are issues with downloading the app from the App Store, here are Apple's recommendations.

Issues with updating Spark for iOS in the App Store

If Spark doesn’t update in the App Store, here are Apple's recommendations on this issue.

If there is a new Spark version, but it is not available in the Updates section, the following steps might be useful:

Open the App Store app > search “Spark” > pull-to-refresh the page > tap Update, if it doesn’t help.
Restart the App Store: log out of and log back into your App Store account > search “Spark” > tap Update, if it doesn’t help.
Restart your device > Open the App Store app > search “Spark” > tap Update, if it doesn’t help >
Delete Spark and install it from the App Store.

If you continue experiencing issues with updating the app, please contact Apple Support.

Note: In order to install the update, you need to log in with the same Apple ID you used to download the app.

If it has been changed, please delete Spark and download it with your current Apple ID (the latest version of Spark will be installed automatically). Please note that you should log in to Spark with the same account as you did before.

If nothing seems to help, you can ccontact us directly at support@sparkmailapp.com.