If you can’t find a needed email using smart search, please follow these steps.
Specify the folder to search through
For Gmail accounts, Spark searches through all the folders except Trash and Spam. If you think the needed email is in one of these folders, add “in:” and the folder name to your search query. For example, “tickets in: Trash” for Spark Desktop and “tickets in: Trash” for Spark on mobile devices. To search through multiple folders, separate their names with commas.
For non-Gmail accounts, Spark searches in Inbox and Archive by default. To look for emails in another folder, please specify its name in your search query. It can be a standard folder like Drafts or a custom folder you created.
Type “in:” for Spark Desktop and “in” for Spark on mobile devices and the folder name in the search field and enter a word or phrase you’re looking for. For example, “partnership in: Sent.”
Contact our support team
If you’re still experiencing issues with your search, we are ready to help you personally. Our team needs detailed logs and screenshots with search results both from Spark and the web page of your email provider. It helps us investigate your problem as soon as possible.
- Open Spark Settings.
- Click Support and enable the Detailed Logging toggle.
- Enter your search query in Spark. If it fails to find the needed emails, make a screenshot with your query and search results.
- Open your inbox on the web page of your email provider (e.g., Gmail). Enter the search query from Spark. Make a screenshot with the results.
- Return to Spark. Open Spark Settings > Support again and click Send Diagnostics information.
- A new email window will appear. In the Subject: line, write “Issues with search.” We need this email subject to provide you with a quick, personal reply.
- Attach the screenshots you made from Spark and your provider’s webpage.
- Send the email, and we’ll get in touch to help you.
- Open Spark Settings.
- Click Support and enable the Detailed Logging toggle.
- Enter your search query in Spark. If it fails to find the needed emails, make a screenshot with your query and search results.
- Open your inbox on the web page of your email provider (e.g., Gmail). Enter the search query from Spark. Make a screenshot with the results.
- Return to Spark. Open Spark Settings > Support again and click Send Diagnostics information.
- A new email window will appear. In the Subject: line, write “Issues with search.” We need this email subject to provide you with a quick, personal reply.
- Attach the screenshots you made from Spark and your provider’s webpage.
- Send the email, and we’ll get in touch to help you.
- Tap the menu icon
at the top left. - Select Settings > Support > Diagnostics.
- Enable the 'Detailed' and 'Connection' Logging toggles.
- Enter your search query in Spark. If it fails to find the needed emails, make a screenshot with your query and search results.
- Open your inbox on the web page of your email provider (e.g., Gmail). Enter the search query from Spark. Make a screenshot with the results.
- Return to Spark. Go to Spark Settings again > Support > Diagnostics > Send Diagnostics Information.
- A new email window will appear. In the Subject: line, write “Issues with search.” We need this email subject to provide you with a quick, personal reply.
- Please attach the screenshots you made from Spark and your provider’s webpage.
- Send the email, and we’ll get in touch to help you.
- In Spark, tap the menu icon
at the top left. - Select Settings > Support > Diagnostics.
- Enable the 'Detailed' and 'Connection' Logging toggles.
- Enter your search query in Spark. If it fails to find the needed emails, make a screenshot with your query and search results.
- Open your inbox on the web page of your email provider (e.g., Gmail). Enter the search query from Spark. Make a screenshot with the results.
- Return to Spark. Go to Spark Settings again > Support > Diagnostics > Send Diagnostics Information.
- A new email window will appear. In the Subject: line, write “Issues with search.” We need this email subject to provide you with a quick, personal reply.
- Attach the screenshots you made from Spark and your provider’s webpage.
- Send the email, and we’ll get in touch to help you.
