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    Contents
    • Set up & Focus
      • Home Screen
      • Spark Command Center
      • Mark emails as Done
      • Accept or block new senders
      • Set Aside vs Pin vs Snooze
      • Pins and Priority senders and threads
      • Group emails by sender
    • Spark Tutorials
      • How to download Spark
      • How to find Spark Settings
      • Upcoming features in Spark 3
      • Can I change my password in Spark?
      • Set Spark as a default email client on Mac
      • Email Storage and Backups
      • Set default browser for opening links
      • Is Spark Available for Windows?
      • Sync Spark across multiple devices
      • Change your email for sync
      • Connect to Your Email Account in Spark
      • Add More Email Accounts to Spark
      • Remove an email account from Spark
      • Choose the account name, title, and color
      • Enable Notification Badges
      • Customize Notifications
      • Compose an email
      • Use email Templates
      • Manage email signatures
      • Attach a file to an email
      • Schedule an email to send later
      • Set follow-up reminders
      • Set up an email alias
      • Select the font of your emails
      • Use rich text formatting in emails
      • Automatically Cc or Bcc emails
      • Display the Inbox of each account separately
      • Use Smart Search
      • Perform Actions on Multiple Emails
      • Create a Folder
      • Avatars in Spark
      • How Spam is handled in Spark
      • Threads
      • Undo the Last Action
      • How to print an email in Spark
      • Change the Font for reading emails Mac
      • How Can I Change the Language in Spark?
      • Gmail Labels
      • Snooze emails
      • Add folders to the sidebar
      • Dark Mode in Spark
      • New Expanded Sidebar
      • How to enable Split View in Spark
      • Spark +AI
    • Spark for Teams
      • How to Create and Manage a Team
      • Add and Remove Team Members
      • Shared Threads: Discuss Emails With Your Team
      • Shared Links: Move Your Emails Outside the Inbox
      • Team Roles
      • How to get Spark Teams Premium plan
    • Troubleshooting
      • Can't connect my account to Spark
      • Can't connect to a Gmail account
      • Cannot Connect to an iCloud Account
      • Can’t Connect to a QQ Account
      • Can’t Connect to an AOL Account
      • Cannot Add an Exchange or Office 365 Account
      • Cannot Set Up a Custom Email Address
      • Email Is Displayed Incorrectly
      • "Can't reach the server" Message
      • The Badge Displays the Wrong Number
      • Spark on Apple Watch doesn’t work
      • Issues with Smart Search
      • Can’t Receive Push Notifications
      • Cannot Send Emails
      • The App Quits Unexpectedly
      • How to Clean Install Spark for Mac
      • Enable the IMAP Protocol for Gmail and G Suite Accounts
    • Billing & subscription
      • Spark Premium Plan Subscription
      • How to cancel the subscription
      • How to cancel free trial in Spark
    • Privacy & Data
      • Spark Email Privacy: Everything you Need to Know
      • Remove data from Spark & request data copy or deletion
    • Contact us
    Home Troubleshooting Issues with Smart Search

    Issues with Smart Search

    If you can’t find a needed email using smart search, please follow these steps.

    Specify the folder to search through

    For Gmail accounts, Spark searches through all the folders except Trash and Spam. If you think the needed email is in one of these folders, add “in:” and the folder name to your search query. For example, “tickets in: Trash.” To search through multiple folders, separate their names with commas.

    For non-Gmail accounts, Spark searches in Inbox and Archive by default. To look for emails in another folder, please specify its name in your search query. It can be a standard folder like Drafts or a custom folder you created.

    Type “in:” and the folder name in the search field and enter a word or phrase you’re looking for. For example, “partnership in: Sent.”

    Contact our support team

    If you’re still experiencing issues with your search, we are ready to help you personally. Our team needs detailed logs and screenshots with search results both from Spark and the web page of your email provider. It helps us investigate your problem as soon as possible.

    1. Open Spark Settings.
    2. Click Support and enable the Detailed Logging toggle.
    3. Enter your search query in Spark. If it fails to find the needed emails, make a screenshot with your query and search results.
    4. Open your inbox on the web page of your email provider (e.g., Gmail). Enter the search query from Spark. Make a screenshot with the results.
    5. Return to Spark. Open Spark Settings > Support again and click Send Diagnostics information.
    6. A new email window will appear. In the Subject: line, write “Issues with search.” We need this email subject to provide you with a quick, personal reply.
    7. Attach the screenshots you made from Spark and your provider’s webpage.
    8. Send the email, and we’ll get in touch to help you.

    Note: Spark automatically attaches a .zip file with the application logs to your email. They are used only for our investigation. This file may contain sensitive personal data, but we assure you we treat it as confidential information.

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