If you are experiencing issues while connecting your account to Spark, checking if the connection and login requirements are met would be solution. This reading will lead you through general requirements related to stable internet connection and VPN usage as well as each email provider specifics.
General requirements
While adding an account to Spark, there are several factors that may fail you to succeed despite of your email provider. Please check the following:
1. VPN is not being used.
If you use a VPN, we can’t guarantee Spark will work properly. The quality of the performance via VPN solely relies on the servers of the VPN network. For this reason, we recommend you turn the VPN off.
2. There is no firewall preventing access to Spark.
Some organizations enable a firewall to prevent access to certain websites from their networks. Ask the administrator if the access to Spark (as the third-party email application) is allowed. Alternatively, you can try to connect to a different network.
3. Your internet connection is stable.
Spark requires stable internet connection to connect email account. If the internet connection is poor, trying another network might be a solution.
Email provider specific requirements
If you're still experiencing issues with connecting your account, please find your email provider on the list and follow the link to find detailed instructions on how to fix login issues in Spark: