In some cases, Spark may suggest a completely wrong email address when you compose an email. For example, when the "Tom Green " contact merges with the "ann@example.com " email address, which belongs to a different contact.
There is an outdated or misspelled email address
Currently, there is no option to remove contact suggestion in Spark Desktop.
Currently, there is no option to remove contact suggestion in Spark Desktop.
Swipe a contact suggestion from right to left and tap Delete.
Swipe a contact suggestion from right to left and tap Delete.
Information from two different contacts is merged
If you are experiencing this issue, we are ready to help you personally.
Please send us the screenshots illustrating the issue from Spark and the screenshot with the correct contact information from the Contacts app. Follow the steps below to send the app logs to our team.
- Open Spark Settings.
- Click Support and enable the Detailed Logging toggle.
- Try to add the needed contact to an email again.
- Open Spark Settings > Support again and click Send Diagnostics Information.
- In the subject line, please write “Wrong contact suggestions in Spark.”
- Click
to attach the screenshots illustrating the issue from Spark and the screenshot with a correct contact information from the Contacts app. - Select Send.
- Open Spark Settings.
- Click Support and enable the Detailed Logging toggle.
- Try to add the needed contact to an email again.
- Open Spark Settings > Support again and click Send Diagnostics Information.
- In the subject line, please write “Wrong contact suggestions in Spark.”
- Click
to attach the screenshots illustrating the issue from Spark and the screenshot with a correct contact information from the People app. - Select Send.
- Tap the menu icon
at the top left. - Open Settings > Support > Diagnostics > Send Diagnostics Information.
- A new email window will appear. In the Subject: line, write "Wrong contact suggestions in Spark". We need this email subject to provide you with a quick, personal reply.
- In your message, attach the screenshots illustrating the issue from Spark and the screenshot with a correct contact information.
- Send the email, and our support team will get in touch to solve your problem.
- Tap the menu icon
at the top left. - Open Settings > Support > Diagnostics.
- Enable the Detailed Logging toggle.
- Go back to your inbox and pull down from the top of the screen to refresh it.
- Open Settings > Support > Diagnostics > Send Diagnostics Information.
- In the subject line, please write “Wrong contact suggestions in Spark.”
- Tap
and attach the screenshots illustrating the issue from Spark and the screenshot with the correct contact information from the Contacts app. - Select
to send an email.