If you’re experiencing issues with Spark on your Apple Watch, please try these tricks:
- Reboot your Apple Watch
- Reinstall the Spark app on your Apple Watch
In case this doesn’t help, please contact our support team and provide us with the detailed app logs:
- Launch Spark on your iPhone or iPad.
- Tap the menu icon at the top left.
- Open Settings > Support.
- Enable the Detailed Logging toggle.
- Open Spark on the Apple Watch and reproduce the issue.
- Return to Spark for iOS.
- Open Settings > Support > Send Diagnostics Information.
- Describe the issue in your email and send it to us.
Note: The logs you send us may contain sensitive personal information, so we encourage you to review them before sending. We will, of course, treat logs as confidential information, never share them with third parties, and retain them in accordance with our Privacy Policy.