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    Contents
    • Set up & Focus
      • Home Screen
      • Spark Command Center
      • Mark emails as Done
      • Accept or block new senders
      • Set Aside vs Pin vs Snooze
      • Pins and Priority senders and threads
      • Group emails by sender
    • Spark Tutorials
      • How to download Spark
      • How to find Spark Settings
      • Upcoming features in Spark 3
      • Can I change my password in Spark?
      • Set Spark as a default email client on Mac
      • Email Storage and Backups
      • Set default browser for opening links
      • Is Spark Available for Windows?
      • Sync Spark across multiple devices
      • Change your email for sync
      • Connect to Your Email Account in Spark
      • Add More Email Accounts to Spark
      • Remove an email account from Spark
      • Choose the account name, title, and color
      • Enable Notification Badges
      • Customize Notifications
      • Compose an email
      • Use email Templates
      • Manage email signatures
      • Attach a file to an email
      • Schedule an email to send later
      • Set follow-up reminders
      • Set up an email alias
      • Select the font of your emails
      • Use rich text formatting in emails
      • Automatically Cc or Bcc emails
      • Display the Inbox of each account separately
      • Use Smart Search
      • Perform Actions on Multiple Emails
      • Create a Folder
      • Avatars in Spark
      • How Spam is handled in Spark
      • Threads
      • Undo the Last Action
      • How to print an email in Spark
      • Change the Font for reading emails Mac
      • How Can I Change the Language in Spark?
      • Gmail Labels
      • Snooze emails
      • Add folders to the sidebar
      • Dark Mode in Spark
      • New Expanded Sidebar
      • How to enable Split View in Spark
      • Spark +AI
    • Spark for Teams
      • How to Create and Manage a Team
      • Add and Remove Team Members
      • Shared Threads: Discuss Emails With Your Team
      • Shared Links: Move Your Emails Outside the Inbox
      • Team Roles
      • How to get Spark Teams Premium plan
    • Troubleshooting
      • Can't connect my account to Spark
      • Can't connect to a Gmail account
      • Cannot Connect to an iCloud Account
      • Can’t Connect to a QQ Account
      • Can’t Connect to an AOL Account
      • Cannot Add an Exchange or Office 365 Account
      • Cannot Set Up a Custom Email Address
      • Email Is Displayed Incorrectly
      • "Can't reach the server" Message
      • The Badge Displays the Wrong Number
      • Spark on Apple Watch doesn’t work
      • Issues with Smart Search
      • Can’t Receive Push Notifications
      • Cannot Send Emails
      • The App Quits Unexpectedly
      • How to Clean Install Spark for Mac
      • Enable the IMAP Protocol for Gmail and G Suite Accounts
    • Billing & subscription
      • Spark Premium Plan Subscription
      • How to cancel the subscription
      • How to cancel free trial in Spark
    • Privacy & Data
      • Spark Email Privacy: Everything you Need to Know
      • Remove data from Spark & request data copy or deletion
    • Contact us
    Home Troubleshooting The App Quits Unexpectedly

    The App Quits Unexpectedly

    If Spark crashes or quits unexpectedly, on any weird action, please follow the steps:

    1. Reboot your device.
    2. Install the latest version of Spark to see if it solves the issue. If the update can't be installed, we kindly ask you to consider deleting and reinstalling Spark.

    If that doesn't help, share the app logs with our support team. We need this information to investigate your issue. In your email, please describe the sequence of actions you follow before Spark crashes.

    Send Spark detailed logs

    1. Open Spark Settings.
    2. Click Support and enable the Detailed Logging toggle.
    3. Reproduce the crash.
    4. Open Spark Settings > Support again.
    5. Select Send Diagnostics Information.
    6. A new email window with the attached logs will appear. In the Subject: line, write “Crash.”
    7. Send the email and we’ll get in touch soon.
    Note: The logs may contain sensitive personal data, and we assure you we’ll treat them as confidential information.

    Crash on viewing a certain email

    If Spark crashes when you view or perform actions on a certain email, please send us its message data for testing.

    1. Open a problematic email.
    2. Click Message on the Menu Bar on Mac or Title Bar on Windows.
    3. Select Send message data.
    4. Send an email to our team.
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    How to

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    • Add mail account to iOS
    • Delete Emails (Mac)
    • Replace Emails (Mac)
    • Delete Emails (iOS)
    • Attach Emails (iOS)
    • Replace Emails (iOS)
    • Block Emails (iOS)

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