To add an extra security level to the Spark app, you can enable the Passkey Lock in Spark on mobile devices.
Enable Passkey Lock
- Tap the menu icon
at the top left. - Tap Settings
> Security. - Passkey Lock > enable the toggle.
- Enter the passkey and confirm it.
- Enable Biometric Prompt if your device supports this option.
- To require Passkey directly, enable the Require Immediately option.
- Tap the menu icon
at the top left. - Open Settings > Security.
- Passkey Lock > enable the toggle.
- Enter the passkey and confirm it.
- Enable Face ID if your device supports this option.
- To require Passkey directly, enable the Require Immediately option.
I forgot my Passkey
For your security, there is no way to recover or reset your Passkey if you've forgotten it.
To regain access to the Spark app, please delete and reinstall the app. You can log in with the same Email for Sync you used before to sync all your added accounts and settings.