UPD. As of the 23 of February 2023, the most recent reports indicate that the sync of the Outlook/Hotmail accounts was stabilized on the side of Outlook. Spark should work smoothly with Outlook/Hotmail accounts. No actions from your side are required.
If you do continue to experience any issues with syncing or fetching emails, re-login to Spark on the affected device. Instructions to re-login are available for all platforms below.
- iOS/Android: Open Spark Settings > Tap on the email account address under Settings > Tap on the Log Out icon on the top right of the screen > Log out > Log in to back Spark with the same email account address.
- Spark 2 macOS: Open Spark Settings > General > Main > Log out. Log in back to Spark with the same email account address.
- Spark Desktop: Open Spark Settings (Preferences) > Click on the email address above the General section > Log out. Log in back to Spark with the same email account address.
Feel free to contact our Support Team at email@example.com and specify “Outlook issue February” in the subject line if you need assistance with Outlook/Hotmail accounts.
Since the 22nd of February, 2023, some of Spark's customers have started to experience an issue with Outlook in Spark. It may include issues with logging into Outlook/Hotmail accounts, and syncing or fetching emails from Outlook/Hotmail accounts. Our team is actively working on a solution, and we apologize for any inconvenience this may cause.
This article will be updated with the progress on the fix.
If you have any questions or want to be notified once the fix is ready, please contact our Support Team at firstname.lastname@example.org and specify “Outlook issue February” in the subject line.
Thank you for your understanding.