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March 14, 2019

Can’t Connect to a 126.com or 163.com Account

Find out how to fix the issues with adding your 126.com or 163.com account to Spark.

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March 14, 2019

Cannot Set Up a Custom Email Address

When you add an account to Spark, you may not see your email provider on the list. You can add a custom email address manually. To make sure it connects successfully, please follow the steps below.

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March 14, 2019

Cannot Send Emails

If you are experiencing issues with sending emails, make sure your network connection is stable and you have a strong signal. If you use Wi-Fi, please try connecting to another network to see if it resolves the issue.

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March 14, 2019

Can’t Receive Push Notifications

If you don’t receive any notifications from Spark, please check the notification settings in Spark and on your device.

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March 14, 2019

Issues with Smart Search

If you can’t find a needed email using smart search, please follow these steps.

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March 14, 2019

Spark on Apple Watch doesn’t work

If you’re experiencing issues with Spark on your Apple Watch, please try these tricks:

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March 14, 2019

The Badge Displays the Wrong Number

There may be several cases when a notification badge shows the incorrect number. Let’s go through the most common ones.

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March 14, 2019

"Can't reach the server" Message

The pop-up message, “Can’t reach the server,” appears in Spark when it fails to access the mail server. This is usually a temporary issue.

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March 14, 2019

Wrong Contact Suggestions

There are two scenarios when Spark may suggest to you the wrong email address in the “To:”, “Cc:”, or “Bcc” fields. Please see your case and follow the instructions to solve the issue.

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March 14, 2019

Enable the IMAP Protocol for Gmail and G Suite Accounts

Here's what to do if you've received an error asking you to enable the IMAP protocol.

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