• menu_st1 menu_st2
March 18, 2019

The App Quits Unexpectedly

If Spark crashes or quits unexpectedly, on any weird action, please reboot your device. If that doesn't help, share the app logs with our support team. We need this information to investigate your issue. In your email, please describe the sequence of actions you follow before Spark crashes.

Read More
March 18, 2019

Can't Connect to My Account

If you can’t add your email account to Spark, please find your email provider on the list and check the main requirements for a successful login.

Read More
March 18, 2019

Cannot Connect to an iCloud Account

The iCloud email address should have the @icloud.com, @me.com or @mac.com domain name. If you have a different email address, please use the tab of your email provider to log into Spark instead of the iCloud tab.

Read More
March 14, 2019

Cannot Connect to a Gmail Account

If you’re experiencing problems adding a Google account to Spark, please follow these steps.

Read More
March 14, 2019

Cannot Add an Exchange or Office 365 Account

If you’re experiencing issues adding an Exchange or Office 365 account to Spark, please follow these steps.

Read More
March 14, 2019

Cannot Set Up a Custom Email Address

When you add an account to Spark, you may not see your email provider on the list. You can add a custom email address manually. To make sure it connects successfully, please follow the steps below.

Read More
March 14, 2019

Cannot Send Emails

If you are experiencing issues with sending emails, make sure your network connection is stable and you have a strong signal. If you use Wi-Fi, please try connecting to another network to see if it resolves the issue.

Read More
March 14, 2019

Can’t Receive Push Notifications

If you don’t receive any notifications from Spark, please check the notification settings in Spark and on your device.

Read More
March 14, 2019

Issues with Smart Search

If you can’t find a needed email using smart search, please follow these steps.

Read More
March 14, 2019

Spark on Apple Watch doesn’t work

If you’re experiencing issues with Spark on your Apple Watch, please try these tricks:

Read More