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March 04, 2020

Issues with installing or updating Spark

If you can’t download Spark or have issues with updating it on the App Store, please check the instructions below.

Spark doesn't install


If Spark can't be downloaded, first of all, please make sure your device meets the following requirements:

  • macOS 10.13 or later
  • 64-bit processor

If there are issues with downloading the app from the App Store, here are Apple's recommendations.

If the Spark app can't be downloaded, first of all, please make sure your device meets the following requirements:

  • iOS 11.0 or later
  • Watch OS 2.0 or later

If there are issues with downloading the app from the App Store, here are Apple's recommendations.

If the Spark app can't be downloaded, first of all, please make sure your device meets the following requirements:

  • Android 7.0 and up

If there are issues with downloading the app from the Google Play Store app, here are Google’s recommendations.


Issues with updating Spark in the App Store

If Spark doesn’t update in the App Store, here are Apple's recommendations on this issue.

If there is a new Spark version, but it is not available in the Updates section, we’ve noticed that the following steps might come in handy:


  1. Open the App Store app > search “Spark” > pull-to-refresh the page > tap Update, if it doesn’t help >
  2. Restart the App Store: log out of and log back into your App Store account > search “Spark” > tap Update, if it doesn’t help >
  3. Restart your device > Open the App Store app > search “Spark” > tap Update, if it doesn’t help >
  4. Delete Spark and install it from the App Store.

If you continue experiencing issues with updating the app, please contact Apple Support.

Note: In order to install the update, you need to log in with the same Apple ID you used to download the app.

If it has been changed, please delete Spark and download it with your current Apple ID (the latest version of Spark will be installed automatically). Please note that you should log in to Spark with the same account as you did before.

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