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March 14, 2019

Can’t Receive Push Notifications

If you don’t receive any notifications from Spark, please check the notification settings in Spark and on your device.

First, check the notification settings on your Mac:

  1. Open System Preferences > Notifications.
  2. Select Spark on the list.
  3. Tick the preferences you wish.

Next, check if you have enabled notifications in Spark:

  1. Launch the app and click Spark at the top left of your screen.
  2. Go to Preferences > Notifications.
  3. Select the needed account on the left.
  4. Tick All or Smart.

To receive notifications, make sure Spark is open or running in the background. You won’t be able to receive notifications after quitting the app.

First, see if Spark is allowed to send notifications on your iPhone or iPad:

  1. Open the Settings app.
  2. Go to Notifications > Spark.
  3. Enable the Allow Notifications toggle and choose the other options of your choice.

Now, make sure you set up notifications in Spark:

  1. Launch Spark and tap the menu icon  at the top left.
  2. Open Settings > Notifications.
  3. In the Notification Type section, tap the needed email account.
  4. Tick All or Smart.

First, make sure notifications for Spark are enabled in the Settings app on your device:

  1. Open Settings > Apps & Notifications > Notifications.
  2. Find Spark and make sure its notifications are turned on.

The settings may vary by device and the particular Android version. Check this article for more details.

Now, check your notification preferences in Spark:

  1. Tap the menu icon  at the top left.
  2. Tap Settings.
  3. Select Notifications.
  4. In the Notification Type section, tap one of your accounts.
  5. Choose All or Smart.

Note: If you use a corporate network, VPN, or proxy services, we recommend you contacting your system administrator and make sure Spark is allowed to send you push notifications on the server level. 

If you still don’t receive notifications, please contact us and specify the email address you have issues with.

Learn more about notifications in Spark.

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